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Account Related Questions

CustomerService@carterbankandtrust.com

Refer to locations page for your branch phone number

 

Debit MasterCardĀ® Support

For debit card questions, call:

1.800.868.5762

24 hours a day, 7 days a week

 

For debit card activation, PIN selection, and PIN change, call:

1.866.985.2273

24 hours a day, 7 days a week

 

To report a lost or stolen debit card, call:

1.800.523.4175

24 hours a day, 7 days a week

 

Media Inquires:

Kim Adkins, VP, Marketing Director

276.336.4384

Kimberly.Adkins@carterbankandtrust.com

 

* Do not send sensitive or confidential data (Account Numbers, Social Security Numbers, etc.) as emails are not secure.

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